Data Protection and Privacy Statement
According to the Data Protection Act, 2012 of Ghana, our Privacy Statement explains how Qasel (Gh) Ltd. collects, uses, and protect your information. It covers both our management and the processing of personal data.
Statement Application
This Statement applies to:
- All clients and/or users who are natural persons or living individuals.
- All clients and/or users who are organisations.
- All staff and potential employees of Qasel (Gh) Ltd.
- All Qasel (Gh) Ltd. suppliers, partners, and service providers.
Personal Information Qasel (Gh) Ltd. Collects and Uses
- Personal information collected and stored include but not limited to; name, gender, date of birth, address, mobile phone number, email address, occupation, and supporting documents which include proof of identification.
- Qasel (Gh) Ltd. and its accredited third parties may collect, store and process the following types of personal information; Information related to the use of our services, call patterns, browsing history on our websites to provide biometric information, financial information for our products and services, location details and additional information provided while using our services.
Qasel (Gh) Ltd. will rely on the following to process your personal data:
Legal Obligation
It may be necessary to process your personal data in order to fulfil the obligations of Qasel (Gh) Ltd. If assigned or imposed by law, we rely on our legal obligations as the basis for processing the personal data you provide.
Legitimate Interest
Our lawful business interests, such as direct marketing and improvement of service. Whenever we rely on this legitimate basis to process your data, we evaluate our business interests to ensure that they do not override your interests. In addition, under certain circumstances, you have the right to object to this processing. See the “Your Rights” section of the statement.
Consent
If there is no other legal basis, we can rely on the consent you have given. Consents are always presented individually and can be revoked at any time with detailed information on how to do so.
We have a legal basis for processing your personal data if we need to perform contract services on your behalf or if we need to process your data prior to signing a contract with you.
Purpose of Collecting Personal Information
Qasel (Gh) Ltd. collects your personal information for various business purposes. These include, but are not limited to:
- Identity verification.
- Efficiently completing transactions and invoices for products and services.
- Responding to service or support requests.
- Conducting market research and analysis as well as operational and business analysis.
- Providing, maintaining and improving our products and services.
- Anticipating and resolving issues and concerns connected to our products and services.
- Promoting and marketing our products and services that may be useful to you and related to the products and services you currently enjoy.
- Ensuring compliance with legal and regulatory requirements for fraud and crime prevention and detection.
Qasel (Gh) Ltd.’s networks and websites use various internet technologies such as web cookies, web beacons and server log files for analytical purposes and to analyse your acceptance for the many features of our website. We may keep a log of your activities as there are vital legal requirements. This information can be used to provide a better experience on our platforms.
If you do not want to share your browser information at any time while browsing our website, you may refuse to receive cookies from our website by changing your browser’s privacy settings accordingly.
Qasel (Gh) Ltd. will not provide any particular product or service if you do not consent to the use of personal information or if you withdraw your consent to the use of personal information collected later.
Disclosure and Transfer of Personal Information
- Collection of personal information: Qasel (Gh) Ltd. will obtain your permission to share your personal information in several ways such as in writing, online, through agreements; verbally, including via interactive voice feedback; or where your consent forms part of the terms and conditions applicable to our products and services.
- Internal use: Qasel (Gh) Ltd. and its employees may use some or all of the personal information available for legitimate business purposes and related activities within the parameters mentioned above.
- Third Party: We may have to share your personal data with third parties, including third party suppliers, sub-contractors and other companies within Qasel (Gh) Ltd. “Third Party” is the service provider used by Qasel (Gh) Ltd. to offer services or products including the handling, management, storage, processing, protection and transmission of information by and for Qasel (Gh) Ltd. This includes third-party sub-contractors, consultants, and / or agents. We respect the security of your data and require third parties to handle it in accordance with applicable law.
- Government and Law Enforcement Agencies: Government agencies or other sanctioned laws that are legally required to receive such information for the purposes of identity verification, or prevention, detection, investigation and prosecution of investigations, including but not limited to cybercrimes. We may share your personal information with the Law Enforcement Agency (LEA) for criminal offenses and as required by law.
- Transfer: Qasel (Gh) Ltd. may transfer your personal data received, stored or processed by us to other organizations or third parties outside the country of service, except as necessary for the legitimate business purposes of providing the service. This may also include sharing aggregate information with third parties under contract with Qasel (Gh) Ltd. so that they understand our environment and thus provide you with better services. When sharing your personal information with third parties, technical and security measures must be taken to ensure that the third party follows reasonable security practices and complies with applicable laws and regulations.
Security Practices and Procedures
Qasel (Gh) Ltd. complies with international standards and employs appropriate security practices and procedures including technical and organizational safeguards to protect your personal information from unauthorized access or disclosure while under our control.
- Our security practices and procedures comply with industry standards. In addition, our employees and partners are bound by codes of conduct and confidentiality policies that require us to protect the confidentiality of the personal information we access.
- We may retain your personal information only if necessary to provide you with our products and services, or as required by law.
- If we dispose of your personal information, we will either remove it or use reasonable steps to make it unreadable.
- Use of the internet – Take appropriate security measures to secure your internet connection and protect your personal data from hackers and the spread of viruses. However, security risks may arise due to reasons beyond our control.
How We Store Your Information
- We may store your information in paper or electronic format and maintain it in storage facilities owned and operated by us or by third parties.
- We use a combination of technical solutions, security measures and internal processes to protect your information and our network from illegal access and exposure.
- Accuracy: We strive to ensure that all personal information is accurate and encourage you to update your personal information as and when we change it by contacting us on the information provided below.
Your Rights
Access to personal data
As permitted by law, you have the right to request a copy of your personal data held by Qasel (Gh) Ltd. (including marketing audience categories and derivative information).
Right to modify personal data.
You have the right to correct the information held about you and ensure that it is accurate, relevant, complete and not excessive.
Right to oppose the use of personal data.
You have the right to object to the processing of your personal data by Qasel (Gh) Ltd. in certain conditions permitted by law. However, if the grounds for processing are legal obligations, you may not be able to exercise your right to object.
Right to opt out of marketing communications.
Qasel (Gh) Ltd. will not send you targeted marketing except you agree to it. If you do not want marketing communications from Qasel (Gh) Ltd., you may unsubscribe at any time using the available means. If you have previously opted to receive personalized content, you can opt out at any time.
Changes to Policy
We reserve the right to amend this Data Protection and Privacy Statement as required. We will post any changes to our privacy notice on our website: [www.qasel.org].
We encourage you to regularly review the updated Data Protection and Privacy Statement to stay informed about how Qasel (Gh) Ltd. is committed to protecting your information and providing you with enhanced content on our website to improve your experience.
Contact Us
If you have any questions about any aspect of this privacy policy, or would like to exercise any of the above rights, You can contact us:
- By email: admin@qasel.org
- By visiting this page on our website: qasel.org
- By phone number: +233 59 201-4887
